We accept Shopify Payments, PayPal, and all major credit cards.
Shipping time depends on your location and the shipping method you choose at checkout. Please refer to our shipping.
We accept returns for a full refund within 30 days of purchase. The item must be unused and in its original packaging. Please read our returns policy and contact us to initiate a return on our contact page.
At the moment we only offer shipping within Australia and New Zealand. However, feel free to contact us at admin@naluwa.com.au or on our contact page for a shipping quote if you find a product you would like, and we will endeavour to accommodate your request.
Yes, we are committed to selling products that are environmentally friendly and sustainable. Our recycled sand-free towels and many other products are made from post-consumer recycled materials, reducing waste and promoting sustainability. Read more here!
Unlike traditional Cotton towels, which have hooks that trap sand, our sand-free towels feature a flat weave that repels sand, ensuring that it doesn't stick to the fabric. This makes them an excellent choice for the beach and outdoor activities where sand can be a nuisance. Additionally, our towels are lightweight, absorbent, and quick drying, making them a versatile and eco-friendly option that can be used for various purposes.
Yes, our recycled sand-free towels can be washed in a washing machine on a gentle cycle with like colours. Do not use fabric softeners, as they can reduce the towel's absorbency and effectiveness. Do not tumble dry. For peace of mind read the wash tag instructions.
Yes, our recycled sand-free towels are made with a soft and gentle velvet and waffle fabrics that are suitable for all skin types.
You can contact us via email admin@naluwa.com.au or by filling out our contact form on the website. We aim to respond to all inquiries within 24 hours.
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.
