We accept Shopify Payments, PayPal, and all major credit cards.
Shipping time depends on your location and the shipping method you choose at checkout. Please refer to our shipping.
We accept returns for a full refund within 7 days of receiving your order. The item must be unused and in its original packaging. Please read our returns policy and contact us to initiate a return on our contact page.
At the moment we only offer shipping within Australia and New Zealand. However, feel free to contact us at admin@naluwa.com.au or on our contact page for a shipping quote if you find a product you would like, and we will endeavour to accommodate your request.
Yes, we are committed to selling products that are environmentally friendly and sustainable. Our recycled sand-free towels and many other products are made from post-consumer recycled materials, reducing waste and promoting sustainability. Read more here!
You can contact us via email admin@naluwa.com.au or by filling out our contact form on the website. We aim to respond to all inquiries within 24 hours.
You can change or cancel your order at any time before it has been shipped. Please contact us as soon as possible to make any adjustments. Once your order has been shipped, it cannot be changed or cancelled. However, you may return it within 7 days of receiving your order at your cost for a full refund, provided the item is in its original, resalable condition.
